Contactless Curbside Pickup

Contactless curbside pickup is available for library materials. Please read these instructions carefully before ordering curbside service to ensure a safe experience for everyone.
1.   Place place holds through our catalogue any time, or order books and DVDs by phone (613-258-4711), or email  info@ngpl.ca :
  • Between 10 am and 7 pm, Mondays, Tuesdays and Thursdays.
  • Between 1 pm and 5 pm on Fridays.
  • Between 10 am and 2 pm on Saturdays

For Burritts Rapids branch you can call place orders for books (613-269-3636), or email burritts@ngpl.ca :

  • Between 10 am and 2 pm on Saturdays

2.   A staff member will contact you when your items are ready to schedule your pick up time.

3.  Picking up your order.   Please follow the instructions below to ensure a safe experience for both staff and patrons.

  • Park in the reserved pickup parking space (reservation post) in the rear parking lot of the library.
  • Call us from your car when you arrive, or, if you have no phone, ring the bell at the side entrance and return to your car.
  • Ensure that your trunk is open, or if you have no trunk, that your furthest passenger side window is open.
  • Remain in your vehicle. A staff member will come out and place your book bag in your trunk, or if you have no trunk space, through a back window. You will close your own trunk (with some possible exceptions, ie. mobility issues).
  • If you are on foot:
    • Ring the bell and step back three meters from the door.
    • Wait until your materials have been placed outside the door by a staff member.
    • Once the door is closed, retrieve your bag.

If you don’t know what you want you can also fill out a recommendation request form, or email us at info@ngpl.ca. We are happy to offer suggestions for reading, and will also offer grab bags for kids based on their age and favourite genres.

GET A CARD: If you don’t have a library membership yet, you can apply online.

RETURNING BOOKS

Drop boxes are open for returns at both branches.

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